Contact Us

    Your satisfaction is our success! Simply fill out the form below and we’ll reply back to you as soon as possible.

    Observed Holidays


    New Year’s Day, Monday, January 1
    Martin Luther King Day, Monday, Jan 15
    Presidents’ Day, Monday, Feb 19
    Memorial Day, Monday, May 27
    Juneteenth, Wednesday, June 19
    Independence Day, Thursday, Jul 4
    Internal Training Day, Wednesday, Aug 14
    Labor Day, Monday, Sept 2
    Indigenous Peoples Day, Monday, Oct 14
    Veterans Day, Monday, Nov 11
    Thanksgiving Day, Thursday, Nov 28
    Day After Thanksgiving Day, Friday, Nov 29
    Christmas Eve Observance, Tues, Dec 24
    Christmas Day, Wednesday, Dec 25

    Email Addresses

    This address is for questions regarding your account. Please do not submit claims to this address. A response to your question will be returned in 2 – 4 business hours. Some questions require additional information that may take up to 24 hours to respond. Questions submitted in Spanish are also accepted.

    This email address should be used to submit all claims. Please attach pdf, jpg, jiff, or tif files. Please do not submit questions about your account to this email address. Any claim received after 3:00 pm is considered to be received the following business day. As an example, a claim received Monday prior to 3:00 pm CST will be processed at the end of business Wednesday and entered into your TaxSaver Plan account Thursday morning prior to check writing.

    Claim Received Claim Processed
    Mon before 3:00 CST Wed by 5:00 CST
    Tue before 3:00 CST Thu by 5:00 CST
    Wed before 3:00 CST Fri by 5:00 CST
    Thu before 3:00 CST Mon by 5:00 CST
    Fri before 3:00 CST Tue by 5:00 CST
    Saturday & Sunday Wed by 5:00 CST

    PO Box
    P.O. Box 609002
    Dallas, TX 75360

    Phone Number
    (214) 559-0472 or
    (800) 328-4337

    Claims Fax Number

    Hours of Operation


    Monday – Friday 8:30am – 5:45pm CST,  closed on holidays*

    (email and chat options available at 8am)

    All questions regarding your account will be addressed by our Customer Service Associates.