Contact Us

    Your satisfaction is our success! Simply fill out the form below and we’ll reply back to you as soon as possible.

    Observed Holidays


    Martin Luther King Day, Monday, Jan 16
    Presidents’ Day, Monday, Feb 20
    Memorial Day, Monday, May 29
    JuneteenthMonday, June 19
    Independence Day, Tuesday, Jul 4
    Labor Day, Monday, Sept 4
    Indigenous Peoples Day, Monday, Oct 9
    Veterans Day, Friday, Nov 10
    Thanksgiving Day, Thursday, Nov 23
    Day After Thanksgiving Day, Friday, Nov 24
    Christmas Eve, Friday, Dec 22
    Christmas Day, Monday, Dec 25
    New Year’s Day, Monday, January 2

    Email Addresses

    This address is for questions regarding your account. Please do not submit claims to this address. A response to your question will be returned in 2 – 4 business hours. Some questions require additional information that may take up to 24 hours to respond. Questions submitted in Spanish are also accepted.

    This email address should be used to submit all claims. Please attach pdf, jpg, jiff, or tif files. Please do not submit questions about your account to this email address. Any claim received after 3:00 pm is considered to be received the following business day. As an example, a claim received Monday prior to 3:00 pm CST will be processed at the end of business Wednesday and entered into your TaxSaver Plan account Thursday morning prior to check writing.

    Claim Received Claim Processed
    Mon before 3:00 CST Wed by 5:00 CST
    Tue before 3:00 CST Thu by 5:00 CST
    Wed before 3:00 CST Fri by 5:00 CST
    Thu before 3:00 CST Mon by 5:00 CST
    Fri before 3:00 CST Tue by 5:00 CST
    Saturday & Sunday Wed by 5:00 CST

    PO Box
    P.O. Box 609002
    Dallas, TX 75360

    Phone Number
    (214) 559-0472 or
    (800) 328-4337

    Claims Fax Number

    Hours of Operation


    Monday – Friday 8:30am – 5:45pm CST,  closed on holidays*

    (email and chat options available at 8am)

    All questions regarding your account will be addressed by our Customer Service Associates.