This address is for questions regarding your account. Please do not submit claims to this address. A response to your question will be returned in 2 – 4 business hours. Some questions require additional information that may take up to 24 hours to respond. Questions submitted in Spanish are also accepted.
You may also text your question to +1 (214) 559-0472
(Message and Data rates may apply)
This email address should be used to submit all claims. Please attach pdf, jpg, jiff, or tif files. Please do not submit questions about your account to this email address. Any claim received after 3:00 pm is considered to be received the following business day. As an example, a claim received Monday prior to 3:00 pm CST will be processed at the end of business Wednesday and entered into your TaxSaver Plan account Thursday morning prior to check writing.
|Claim Received||Claim Processed|
|Mon before 3:00 CST||Wed by 5:00 CST|
|Tue before 3:00 CST||Thu by 5:00 CST|
|Wed before 3:00 CST||Fri by 5:00 CST|
|Thu before 3:00 CST||Mon by 5:00 CST|
|Fri before 3:00 CST||Tue by 5:00 CST|
|Saturday & Sunday||Wed by 5:00 CST|
Hours of Operation
Monday – Friday 8:30am – 5:45pm CST (email and chat options available at 8am)
All questions regarding your account will be addressed by our Customer Service Associates.