About Us

Reimbursement Account Administration Services

TaxSaver Plan offers a wide array of Reimbursement Account Administration Services, including Flexible Spending Accounts, Health Reimbursement Arrangements, Commuter Benefit Accounts, Business Expense Reimbursement Accounts, Wellness Reimbursement Accounts and Custom Reimbursement Accounts. We pride ourselves on delivering a variety of Reimbursement Account Services, focused on customization and flexibility and exemplary Customer Service.

Service Standards:

  • 48 hour claim processing
  • 98% claims payment accuracy
  • Claims accepted via mail, fax or online
  • FSA Debit Cards
  • All claims are imaged
  • 24 hour file processing
  • Files load to secure website or sent via ftp/pgp
  • 100% of all calls answered in an average of 30 seconds
  • 90% first call resolution
  • 800 Number with bilingual representatives
  • Live Chat available
  • 2 – 4 hour email response time to Benefit Department inquiries
  • Employer reporting online
  • Daily reimbursement processing
  • Electronic notifications sent when claims are processed and paid*
  • Full web capabilities for employer and participant
  • Internal tracking system for claims received
  • 2 ½ Month Grace Period software included
  • Non Discrimination testing of Cafeteria Plans and Self-Funded Health Plans
  • Custom Plan Documents for Cafeteria Plans, Simple Cafeteria Plan and ERISA Plans
  • 5500 preparation
COBRA/Direct Bill Administration Services

Taxsaver Plan offers full COBRA Administration Services to Employers. Our COBRA solution is completely web-based. We support file processing for COBRA events or manual input to our website.

Service Standards:

  • Full eligibility files are required for PEPM pricing – available upon request
  • Full indemnification (based upon the receipt of accurate and complete data)
  • Proof of Mail for all Notices:
    • Special Rights
    • HIPAA Certificates
    • Initial Rights
    • Plan Changes
    • Partial Payments
    • Address Changed
    • Termination Letters
  • Toll-free number and bi-lingual Representatives
  • Employer Website access to Participant information, including imaged documents mailed to Employees/Participants
  • Employer Website access to enter new employee/qualifying event information
  • Employer Website access to reporting
  • Website access to account information for COBRA Participants
  • Elections processed within 48 hours of receipt
  • Payments processed within 48 hours of receipt
  • Carriers updated within 24 hours
  • Divisional reporting available
  • Premium Remittance/Reporting by the 10th of each month
  • All calls recorded
  • 100% of all calls answered in an average of 30 seconds
  • 2 – 4 hour Service Response time