REIMBURSEMENT ACCOUNT ADMINISTRATION SERVICES


Taxsaver Plan offers a wide array of Reimbursement Account Administration Services, including Flexible Spending Accounts, Health Reimbursement Arrangements, Parking and Transportation Fringe Benefit Plans, Business Expense Reimbursement Accounts, Wellness Reimbursement Plans and Custom Reimbursement Benefit Plans. Beginning in 2007, we will also offer COBRA Services. We pride ourselves on delivering a variety of Reimbursement Account Services, focused on customization and flexibility, whether we are servicing a limited to the most expansive package level offered that is conducive to your specific organizational needs.


STANDARD SERVICES:


  • 48 hour claim processing -98% financial accuracy

  • 24 hour file uploads - files submitted via email, ftp with PGP encryption or uploaded on our secure website - simple excel/csv spreadsheets accepted, as well as flat text files available through payroll company downloads

  • Employer reporting online - reports archived for 18 months. Same day reporting for reimbursements, month end reports available within 3 days from month end

  • 800 Number with bilingual reps

  • 90% 1st call resolution in our CSR Department

  • Calls answered in 2 minutes - 80% in 30 seconds

  • Every call documented electronically

  • 2 -4 hour response time to Benefit Department inquiries

  • Electronic notification sent same day claim is processed*

  • Daily check writing available - client sets the reimbursement schedule

  • Electronic notification sent same day reimbursement is processed for direct deposit reimbursements*

  • Claims accepted via mail, fax & email - allows for 24 hour submission

  • 100% imaging of all claims submitted

  • Full web capabilities for employee and employer

  • Participants can view their claim submissions online once the claim is processed - they see exactly what our administrators see when the claim processed

  • Internal tracking system for claims received from participants but not yet processed in our data base

  • 2 ½ Month Extension software processing to avoid human error

  • Internal tracking system for reimbursement checks returned in the mail

  • Non discrimination testing of Cafeteria Plans (cost not included in ppm fees)

  • 5500 preparation for Health & Welfare Plans & Cafeteria Plan (cost not included in ppm fees)


DEBIT CARD SERVICES:


  • Monthly reports to employers regarding substantiation percentages

  • Electronic receipt notifications*

  • Eligible Merchant Codes loaded into system to ensure compliance

  • Co-pays loaded into system by plan design to ensure compliance

  • IIAS Compliant

  • File feeds from carriers to increase auto-substantiation rates (less receipts!)

    • BCBS

    • Walgreens - RealTime adjudication ensures a receipt is never required

    • Longs Drugs

    • Medco

    • Expresscipts

    • Drugstore.com

    • Visiondirect.com

    • All mail order/online drug providers

    • VSP

  • Online transaction detail that includes the date of transaction, amount of transaction, provider name & status of the transaction

  • No charge for lost/stolen debit cards reordered

  • Internal tracking system for debit cards returned in the mail


*requires employer to send email address to Taxsaver Plan or email address is obtained from web when participant logs into our website.


HRA PLANS:


  • Debit Cards for HRA Plans when HRA is first dollar

  • Standard administration with EOB and claim form submission

  • Full web access


PRICING (for FSA & HRA Plans):


  • $4.00 per participant per month - debit card not offered

  • $4.65 - $4.15 (depending on size) per participant per month debit card included

  • $300 annual renewal fee

  • Annual FSA reporting $4.00 per participant annually

  • $125 per hour for non-discrimination testing of Cafeteria and Health & Welfare Plans

  • $125 per hour for 5500 form preparation and filing (signature ready document delivered)

  • Installation Fee price available upon request


PARKING & TRANISIT PLANS:


  • Transit passes/vouchers purchased online for direct shipment to employee

  • Standard claim submission

  • Self-certification claim forms

  • Full web access


PRICING:


  • $3.00 per participant per month - online transit pass orders not offered

  • $5.00 per participant per month transit pass ordering included

  • $300 annual renewal fee

  • $500 Installation Fee


BUSINESS EXPENSE REIMBURSEMENT:


  • Debit Cards for Business Reimbursement Expenses

  • Custom Claim forms

  • Administrators review expenses for eligibility under your plan design

  • Full web access

  • Employer Expense Reports by category generated monthly


PRICING:


  • Available upon request


WELLNESS INCENTIVE CARDS:


  • Cash Cards for Wellness Incentives

  • Relieves Payroll Departments of the responsibility of issuing and tracking Wellness Incentives

  • Balance information provided by Taxsaver Plan's CSR department

  • Cards are traditional VISA/MasterCards and can be used anywhere VISA/MasterCard is accepted


PRICING:


  • Available upon request


COBRA SERVICES:


  • Installation - web based

  • Monthly Services

    • Assume responsibilities for services offered

    • Toll-free CSR

    • Eligibility file feeds or manually data entry - depends on employer size

    • QE Event notices- proof of mailing included

    • Premium collection, reconciliation and remittance (checks, cods accepted)